A live support tool for SaaS builders
A live support tool for builders who want faster customer replies and shared inbox support.
Problem it solvesSupport is hard to manage across time zones and sites.
The maker built a live support tool for their own SaaS, goodsign.io, and is dogfooding it while looking for feedback from other builders. It uses MCP to generate a customer-facing knowledge base from code and help answer tickets and bugs faster.
How they grewDogfooding and asking other builders for feedback
sponnonz
u/sponnonz
I built the support tool I needed for my own SaaS. 10 free accounts if you'd like to try. hey team! Looking for feedback on a live support tool that I've been dogfooding for the last few months. I would love to find some other builders that are looking to add support to their website. If you'd like try it out - I have 10 accounts to give away on the solo plan 100% free, no time limit. Register a solo account and use the promo code "MICROSAAS" - would love any feedback on how it works. For me I run goodsign.io with a few thousand customers and I needed a tool that streamlined my support needs. For some of the biggest issues I had: - Ability to answer customer questions when I'm asleep as I have customers around the world. To get accurate ai answers, this is done via the MCP which generates a customer facing knowledge base from your existing code. Now customers can get answers quickly about any feature in your product. - Ability to solve bugs quickly. Using the MCP again. I can download the latest ticket, check it against the code base to see if it's a bug or issue and then the MCP can reply to the ticket. (this saves me soo much time). - Shared inbox for all my sites - makes it real easy to manage my support. would love your feedback.


